Goals, objectives


To make your IT services run better

To reduce the negative impact from change

To keep the right people informed of what’s happening


Identify, control and then actively manage change (change management)

Bundle changes together into releases (release management)

Ensure your department or organisation is ready for those changes & releases (release management or the wider Service Transition)

Understand exactly what you’re changing (from one state to another) and what impacts that has on other things (configuration management)