The ITIL Manifesto is available here: The ITILManifesto 1.0 In my last post, I said we were going to have a vote on distilled principles, but we didn’t get many, so I’ve included all of […]

A few weeks ago, a discussion on twitter led to the suggestion of an ITIL Manifesto. An attempt to codify and simplify the core tenets of ITIL from the triple perspectives of experience, theory and […]