I just read an article on an ITSM blog I stumbled across where the author briefly discusses the confusion that can arise when people talk about different types of change.
The author raises a valid point about operational change versus standard change etc. and this is a problem I’ve run into in the past.
So let me give you the way I solve it.
There are two things we need to define here:
- Attribute = how you describe a change in terms of priority, impact, type, category etc
- Process / Route To Production (R2P) = how you deal with a change which can be described by a combination of one or more attributes – eg. Normal change, operational change, standard change, emergency change, service request….