The ITIL Manifesto initiative has been running for a little under a year. We have: 107 ideas grouped 6 ways to align with the 6 ITIL value propositions A draft vision/mission statement We don’t have: […]

Having read a few posts on various social media sites about people looking for combined lists of ITSM events and not finding much apart from the vendors’ own sites, I decided to make one. Bear […]

Goals To make your IT services run better To reduce the negative impact from change To keep the right people informed of what’s happening Objectives Identify, control and then actively manage change (change management) Bundle […]